Shipping policy
How long does it take to process and ship my order?
We offer several shipping options to suit your needs. Most orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Delivery times vary based on the shipping method selected at checkout:
- Standard Shipping: Typically arrives within 5–7 business days after your order has shipped.
- Express Shipping: Typically arrives within 1–2 business days after your order has shipped.
Do you ship on weekends or holidays?
Our fulfillment center operates Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that link to follow your package’s journey.
What should I do if my order is delayed?
Shipping delays can occasionally occur due to weather, carrier issues, or high-volume periods. If your package is delayed beyond the estimated delivery window, please reach out to our customer support team and we’ll be happy to assist.
Do you offer free shipping?
Yes! We provide free Standard Economy Shipping for all domestic U.S. orders of $100 or more (before taxes).
- Free shipping is not available for international orders.
What if my package is lost, damaged, or incorrect?
We value quality and want you to be satisfied with your order. Please submit a claim within 10 days of delivery by emailing support@esvynails.com
Eligible claims include:
- Damaged Items – Attach clear photos of the product and packaging.
- Incorrect Orders – Wrong product, missing items, or incorrect quantities.
- Lost in Transit – If tracking shows delivered but the package was not received.
Include your order number, full name, description of the issue, and photos (if applicable).